"Merrow was able to adapt to our needs and provide us with options to grow our business. They showed flexibility to meet our demands while directing us towards the best possible solution. "
-Patrick Planche, Brightec™
Patrick Planche has been an entrpreneur all his professional life, creating some of the most unique products in business. His newest endeaver, Brightec™, pairs cutting edge technology with tried-and-true practicality. “My company makes proprietary glow-in-the dark products that add value to the advertising industry. When we needed a complimentary finish to some patches we designed, we contacted Merrow for a solution.” The result, three new models of emblem edging machines based on Merrow’s vaunted MG-3U: the MG-3U NARROW, the MG-3U WIDE, and the MG-2U. “I told them we had various sized patches with different backings and they created a unique edging for each application. We ended up putting all the models into production, including the MG-3U.”
We met Patrick through one of our dealers who knew that Merrow would be a good fit. For a startup company like Brightec™, Merrow dependability was an attractive selling point. “We didn’t want to worry about machines breaking down or not performing properly,” says Patrick, “and Merrow had a reputation for quality. We worked together to make sure that the MG-3U's would keep up with Brightec’s growth, and guided him along the way by providing him with the right thread for all of
his applications. We continue to supply Patrick with thread and have since provided him with another variation of the MG-3U, the MG-3U VELCRO for Velcro backed patches.
Merrow is acutely aware of the difficulties facing small businesses, so we make sure that we go beyond just giving them sewing machines. We are unique in the sewing world in that we sew a sample of the customer’s material or product to give them exactly what they need to be competitive, frequently introducing new machine models and applications in the process. Merrow has a legacy of innovation and invention and we want our customers to know that this extends beyond our iconic sewing machines. It is the foundation of models like the MG-3U and our ability to create custom derivations from it that attract customers like Brightec™ to Merrow. We are unique in this regard and it is why Merrow can add value beyond great machines and emblematic stitching. If we have a machine that doesn’t exactly fit a customer’s needs we’ll adapt one of our 360 models to make it fit, typically coming up with something completely new in the process. Contact our Stitch Lab if you have a new application that you’d like Merrow to sew for you.